Help / Support

Do you have questions about your order or technical questions?

Contact details - You can reach us:

Monday - Thursday
8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 5:00 p.m

Friday
8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 4:00 p.m.

Outside of these hours, you can send us an email. We usually answer mail inquiries within 24 - 72 hours.
Quantity Unit price
1 to 49
€29.33*
50 to 99
€27.86*
From 100
€26.39*

Free shipping

Product number: 92100

Technischer Support (Second Level) ESERA Pro Support

Book advanced technical support by phone and / or remote in 30 minute units with us.

Phone: +49 8341 999 80 - 29
Fax: +49 8341 999 80 - 10
E-Mail: support@esera.de


Remote Support Software


In preparation for controller support, please download and install the following software on your PC:

ESERA "Config Tool 3" device software

Note on ESERA Customer Support Software and Config Tool 3 Software

This is a Windows software.

Do you have the impression that one of our devices has a malfunction? We would be happy to check your device for you. Please use the return bill for this purpose.

Here you come to the area for repairs and returns:

Repair process